Smart Customer Service Conference
Get a signed copy of Jeff Toister’s new book, Getting Service Right, courtesy of Zendesk. In addition to the book signing, Jeff will be facilitating the following session:
How to Write Like a Human in an Age of Speed
This session is co-facilitated with customer service writing expert, Leslie O’Flahavan. Contact center agents are being pressured to respond faster than ever to customer email, chat, texts, and social media. Is this possible without sounding like a robot? Join us in this session to learn how to balance the demands of speed, automation, and humanity in your written communication. Explore the latest research on customers’ email response time expectations. We will break down the research by customer demographic and teach you how to use templates without sounding robotic and write better-than-average auto responses. Wednesday, May 1 at 9:00am.