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Three hidden reasons why good people provide bad service

Consistently delivering outstanding customer service is a challenge for nearly every organization. Service failures can still occur even when employees are passionate, well-trained, and represent great products and services.

Join us for this live 1-hour webinar, where we reveal three hidden obstacles that often prevent employees from doing their very best. Drawing upon extensive research and real-life examples, you’ll have a chance to see if these obstacles exist in your organization. And, more importantly, you’ll be able to create simple solutions that managers and agents alike can apply to overcome each challenge.

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