In this webinar we’ll be looking at what's keeping your customer service from becoming legendary. Discover some common pitfalls and be sure to bring your own agent performance questions.
In this highly engaging keynote presentation, Jeff Toister shares hidden and counter-intuitive obstacles that make it difficult to serve customers at the highest level. You will discover obstacles that affect all of us through a blend of fun experiential activities, real-life stories, and cutting-edge research.
Join Jeff Toister at the premier event for contact center professionals. Don’t miss Jeff’s opening keynote presentation, Hidden Obstacles to Outstanding Customer Service.
Get a signed copy of Jeff Toister’s new book, Getting Service Right, courtesy of Zendesk. In addition to the book signing, Jeff will be co-facilitating a session with customer service writing expert Leslie O’Flahavan called How to Write Like a Human in an Age of Speed on May 1 at 9am.
This is your chance to ask Jeff your questions about how you and your team can deliver the best customer service possible. Ask him about implementing concepts from the book, service obstacles you've encountered, or anything else you wish!
Join this entertaining, interactive, and informative webinar to learn how you can quickly improve customer service. Customer service expert Jeff Toister will share his latest research and reveal proven techniques that you can use to immedialy get results.
Join this interactive webinar to learn:
- Which Metrics Matter More Now
- How to Fix 3 Common Service Failures
- Proven Ways to Reduce Waste and Retain Customers
What’s the secret to outstanding customer service? Through hands-on experiential activities, collaborative discussion, and real-life examples, participants will learn the answer and gain actionable ideas they can implement back at their companies.
For most call centers, hiring and training new employees represents a significant investment of time and money. What if there was a way to reduce recruiting and training time AND improve results? This dynamic session reveals ten proven ways you can ramp up your staffing levels faster than ever before. These concepts can also be used to improve short and long-term retention, increase new hire performance, and decrease recruiting and training costs. Drawing upon real-life case studies and cutting-edge research, you will gain practical ideas, tools, and techniques to speed up the hiring and training process in your call center.
This is a breakout session at the ICMI Call Center Demo and Conference in Atlanta, Georgia.
Creating a customer-focused culture requires more than developing a set of corporate values or writing a clever slogan. It’s a never-ending journey that takes hard work, dedication, and a commitment at all levels of the organization
Are your contact center agents stressed out? High stress levels can lead to poor customer service, high absenteeism and increased turnover. Join customer service expert, Jeff Toister, to learn how small changes can help agents overcome stress and focus on the needs of the customer. These 3 simple strategies will help agents:
• Provide faster, more thorough service
• Increase customer satisfaction
• Reduce errors AND their own stress levels
Based on extensive research, Jeff Toister reveals five of the hidden, unusual, and even counterintuitive causes of poor customer service.
Join us for this live 1-hour webinar, where we reveal three hidden obstacles that often prevent employees from doing their very best.